Writing docs

Why it's smart to document all that you do in your job, and advice on how to approach it.

In our first post in a two-part series, we focus on reasons why you might want to split a knowledge base into two and some methods for managing that split.

Learn how to get the most out of your knowledge base's search functionality.

We recently redid our Getting Started Guide materials. Here's a retrospective of the entire process.

Learn the importance of focusing on customer experience in your knowledge base. Understand how good customer experience grows your business and retains customers.

Avoid these 9 mistakes to create a resource that is helpful and valuable to your users.