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Writing docs

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General posts useful to all documentarians about writing documentation, editing and publishing workflows, and more.

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Creating the information architecture for your documentation

Writing docs

8/16/2018 - Catherine Heath

Information architecture is distinct from the quality of your documentation writing. There are categories, there is order, and the structure (hopefully) makes sense.

How to categorize your knowledge base

Writing docs

8/10/2018 - Catherine Heath

Knowledge base categorization is an important part of Information Architecture. Your categories create order out of chaos and reduce complexity.

Comprehensive introduction to Write the Docs documentation community

Writing docs

6/18/2018 - Catherine Heath

Write the Docs is a global community of people who care about documentation. Find out what it's all about, how you can get involved, and lots more.

Introductory guide to user documentation with links to further reading

Writing docs

6/11/2018 - Catherine Heath

A broad-strokes introduction to the world of user documentation, with links to more in-depth articles on specific topics.

A conference on two continents: Reflections from a Prague and Portland Write the Docs attendee

Writing docs

5/18/2018 - Catherine Heath

I’m now a two-time conference-goer to Write the Docs and I wanted to share my experiences of being part of this wonderful community.

Research like you’re wrong: Lessons from user research gone rogue

Writing docs

5/17/2018 - Catherine Heath

At Write the Docs Portland 2018, Jen Lambourne gave a fascinating talk on how Government Digital Services conducts user research for its documentation.

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