Writing docs

(177)

General posts useful to all documentarians about writing documentation, editing and publishing workflows, and more.

Psychological principles for knowledge base Information Architecture

3/22/2019 - Catherine Heath

Using the principles of psychology is an important part of designing your knowledge base Information Architecture. Your knowledge of these principles has implications for the conceptual layout of your knowledge base and overall documentation design.

The key features of a SaaS knowledge base

Writing docs

12/23/2018 - Catherine Heath

Knowledge base software is an important category of software all its own. It’s software that enables you to create a sophisticated knowledge base for your company.

Search Engine Optimization for your knowledge base

Writing docs

12/4/2018 - Catherine Heath

Knowledge base SEO (Search Engine Optimization) is a crucial aspect of your customer support strategy. Learn the basics of SEO for your knowledge base.

Brainstorming our documentation strategy at Write the Docs Prague

Company culture Writing docs

11/15/2018 - Catherine Heath

We brainstormed our new documentation strategy on Writing Day, and we wanted to share the full extent of what we learned during that session.

The Not-Boring Tech Writer podcast review – Surviving in the Dev World

Writing docs

10/11/2018 - Catherine Heath

Jacob’s latest podcast guests are Michal Skowron and Pawel Kowaluk. They are both technical writers at Guidewire Software and they’re based in Kraków, Poland.

Hire a technical writer for your project in 10 steps

Writing docs

8/31/2018 - Catherine Heath

You’re looking to hire a technical writer and wondering where to start. This post deals with hiring a technical writer for your project in 10 practical steps.