Writing docs

Here's an adaptable process that Support Sorceress Kate Mueller has refined over the years to keep her documentation up-to-date with less work.

We take you through the major benefits of having a customer-facing knowledge base as part of your customer support strategy.

This is our write-up of The Not Boring Tech Writer podcast episode called Using Your Detective Skills as a Technical Writer. The podcast is produced by Jacob Moses and sponsored by KnowledgeOwl.

We’ve written up the latest episode of The Not Boring Tech Writer podcast by Jacob Moses. Chad Sterling, Product Technical Communications Specialist at KUKA, shares how you can transition into technical writing.

Too many cooks in the kitchen: Successful knowledge base collaboration Kate Mueller | July 24, 2019 There’s a pattern I’ve seen a lot, both in my own work life as a technical writer and in my time here at KnowledgeOwl. You, as the lone per...

Technically you can: creating technical content for all audiences by Małgorzata Trojanowska Catherine Heath | June 7, 2019 Content Writer and Community Manager Małgorzata Trojanowska delivered a talk at Write the Docs Vilnius called 'Tec...