Tools

In this episode, Kate reflects on her career—both as a user of and support member for knowledge base software—to share the criterion you should consider as you choose the right knowledge base for your organization

A list of our favorite productivity tools that we use to run the business here at KnowledgeOwl.

Different knowledge base software solutions come bundled with various features and some are integrated with help desks. Compare pricing between various knowledge base options.

You can use visuals to break down complex information like technical detail and processes. Abstract concepts can also be made more concrete with a relevant, diagram or another type of technical illus

Google Analytics is a web analytics that tracks and reports website traffic. Learn how and why to use it in your software documentation.

An introduction to knowledge base software as part of the customer relationship management (CRM) industry.