Support

Contextual help is documentation presented in the software interface for a seamless learning experience.

Contrary to popular belief, customer service is not a department where you should be cutting costs. This is the public face of your company, and you must be accessible to your customers to show that you value them.

Customer support has changed due to the evolution of software and new products being developed, but the nature of customer service is still the same.

Internal communication in retail sucks. But there is a solution, and a big part of it is knowledge base software. Say what?! Trust me, read on, it's a thing.

Learn how to use customer feedback to make your documentation better.

Learn how to optimize your knowledge base to have the best user experience possible.