Kate Mueller, KnowledgeOwl Blog Contributor

Kate is our Product & Customer Champion, and Resident Cheesemonger. She has led a checkered past, including teaching college-level English and being the head of product for another small software company. She eats cheese. And in 2018 she hiked the entire Appalachian Trail, (which inspired her to eat more cheese). She scopes features, tests releases, writes our release notes and documentation, advises on writing and documentation architecture best practices, and tries to think of creative ways to solve customer problems. Connect with her on LinkedIn.

The great divide, part 1: The case for separate knowledge bases

Customer stories Writing docs

9/27/2022, Post by Kate Mueller

In our first post in a two-part series, we focus on reasons why you might want to split a knowledge base into two and some methods for managing that split.

Keep your content up-to-date and still have time for lunch

Writing docs

11/22/2019 - Kate Mueller

Here's an adaptable process that Support Sorceress Kate Mueller has refined over the years to keep her documentation up-to-date with less work.

New Customer Mailing Lists Announcement

Announcements

11/7/2019 - Kate Mueller

We've added more ways for you to stay informed on everything KnowledgeOwl.

Too many cooks in the kitchen: Successful knowledge base collaboration

Writing docs

7/24/2019 - Kate Mueller

Too many cooks in the kitchen: Successful knowledge base collaboration Kate Mueller | July 24, 2019 There’s a pattern I’ve seen a lot, both in my own work life as a technical writer and in my time here at KnowledgeOwl. You, as the lone per...

Introducing a new, smarter search in KnowledgeOwl

Announcements Feature spotlight

11/8/2018 - Kate Mueller

Introducing a new, smarter search in KnowledgeOwl Kate Mueller | November 8, 2018 Photo by Benjamin Elliott on Unsplash We are extremely excited to release our new search, powered by Elasticsearch. Now the same search technology...

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