Catherine Heath, KnowledgeOwl Blog Contributor

User documentation is especially important in the B2B software industry. Customers expect standout content so they can use your products without tearing their hair out.

There may be a scenario in which your team doesn’t have a knowledge base. Perhaps you’re storing your information in - gasp! - print folders, on a shared drive somewhere, or perhaps not managing your knowledge at all.

To keep momentum going in your knowledge base, you need to remember your purpose, actively plan your strategy, publish new content regularly and assess your progress.

There’s a big difference between help desk software solutions and standalone knowledge base software.

A good test of the usefulness of your knowledge base is whether or not you use it yourself. If you don't use your own knowledge base, there’s a good chance your customers won’t, either!

Learn some of the pros and cons of keeping your knowledge base private.