Catherine Heath, KnowledgeOwl Blog Contributor

If your company is like any other typical company, you likely have vast stores of information available to you that seem inaccessible or are undocumented.

Why you need an internal knowledge base for your company Catherine Heath | August 13, 2021 In every company, there is a wealth of information that needs to be recorded so it can be accessed by team members. Holding knowledge inside emplo...

A knowledge base is a vital part of your customer support strategy because you’re enabling your customers to help themselves.

In this article, we look at 8 actionable tips to enable you to write helpful knowledge base articles.

Businesses are finding ways to provide customers with the self-help they need to be successful on their own.

Companies need to think about customer questions that are frequently directed at your support team – there are many repetitive enquiries fielded by your agents that could potentially be resolved with a simple FAQs page.