Catherine Heath, KnowledgeOwl Blog Contributor

Catherine is a freelance writer based in Manchester. She writes blogs, social media, copy, and designs owl-based images.

You can find out more about Catherine on her personal websites Away With Words and Catherine Heath Studios.

Search Engine Optimization for your knowledge base

Writing docs

12/4/2018 - Catherine Heath

Knowledge base SEO (Search Engine Optimization) is a crucial aspect of your customer support strategy. Learn the basics of SEO for your knowledge base.

Brainstorming our documentation strategy at Write the Docs Prague

Company culture Writing docs

11/15/2018 - Catherine Heath

We brainstormed our new documentation strategy on Writing Day, and we wanted to share the full extent of what we learned during that session.

The Not-Boring Tech Writer podcast review – Surviving in the Dev World

Writing docs

10/11/2018 - Catherine Heath

Jacob’s latest podcast guests are Michal Skowron and Pawel Kowaluk. They are both technical writers at Guidewire Software and they’re based in Kraków, Poland.

Spotlight on Jacob Moses and The Not-Boring Tech Writer podcast relaunch

Announcements

10/11/2018 - Catherine Heath

We talked to technical writer Jacob Moses who is the producer and host of The Not-Boring Tech Writer podcast. KnowledgeOwl is proud to sponsor Jacob's podcast.

Hire a technical writer for your project in 10 steps

Writing docs

8/31/2018 - Catherine Heath

You’re looking to hire a technical writer and wondering where to start. This post deals with hiring a technical writer for your project in 10 practical steps.

Creating the information architecture for your documentation

Writing docs

8/16/2018 - Catherine Heath

Information architecture is distinct from the quality of your documentation writing. There are categories, there is order, and the structure (hopefully) makes sense.

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